Top 4 Business Communication Compliance Challenges

Text messaging has dominated business communications due to its speed and convenience. Almost all establishments have made texts their standard means of contacting consumers and one another. 

However, while text messaging provides companies with plenty of valuable benefits, keeping them under strict monitoring is essential. As a firm, you must follow compliance regulations, such as archived text messages, to avoid legal consequences.

If you struggle to comply with these rules, you are not alone. Below are four of the most common compliance challenges facing businesses and why it is imperative to archive text messages:

1.Unawareness

One of the first factors that impact business compliance is a poor understanding of policies among employees. Not at all times would your workers be able to understand why such changes are occurring in the organization, resulting in possible violations.

As a business owner, you must educate your employees about any guidelines you may implement regarding text messages. Do note that they may have difficulty breaking their work-related texting habits, so take it one step at a time.

2. Inconsistent and Inaccurate Data Collection

Another factor affecting business communication compliance is inconsistent data collection, often resulting in inaccurate information.

As much as possible, you do not want to have errors in the text messages you gather. This is because even the most minor mistakes could cause a data privacy breach and endanger your business.

If you deal with sensitive customer data, it is crucial to take substantial measures to ensure that all information gathered is of the highest quality and precision.

3. Multiple Device Management

Are you one of those businesses implementing a “bring your own device” policy? If yes, you might face a higher risk of compliance violations.

While there is nothing inherently wrong with allowing your employees to bring their devices to work, managing them could be stressful. With multiple systems, you riskmissing and inaccurate data collection.

4. Cybersecurity Breach

Many cybercriminals are targeting businesses to gain access to critical information. While being a cyberattack victim does not mean you are non-compliant, these events could trigger an investigation.

The higher the casualties in a cyberattack, the more scrutiny your business would be under for data protection. You might pay huge fines and suffer from a tarnished brand image.

Why Archives are a Must for Any Business

Many challenges look overwhelming, especially for small to medium businesses with few resources. Fortunately, a reliable text archive provides an easy solution to ensure you remain compliant.

Text message archiving software can provide evidence for an investigation, monitor and track employee and customer communications, create accurate business records, and discourage unethical behavior.

If you still do not have a text archiver, we recommend contacting LeapXpert. Visit their website to book a demo today.